Shipping & Returns
All items are beautifully gift wrapped free of charge
Handwritten message available - just let us know at the checkout in the message box
UK Mainland Delivery:
Click and Collect Available from N3 or N2 locations.
FREE LOCAL DELIVERY N3 & N2
Free delivery for orders over £150
Standard delivery £5.95 for orders below £150.
This is a fully traceable service with UPS.
Rest of World Delivery:
We also deliver to many countries around the world,
charges vary for all destinations outside of the UK mainland with prices starting at £28.00. The final price is calculated on weight and size at checkout.
Please ensure you check your local state tax codes and tariffs as all orders shipped abroad may incur additional taxes and local charges which are the sole responsibility of the customer to pay in full. Please check this with your country’s customs office.
Please find the link on the main site for our return form
DISPATCH AND DELIVERY
Dispatch: We’ll do our absolute best to dispatch your order within 48 hours. SLOWER BUT SAFER DURING LOCKDOWN up to 4-5 days using our standard service unless urgent - please advise on checkout
UK –Once we’ve dispatched your order it takes 2-3 working days to arrive.
Ireland – Once dispatched, it takes 5 to 10 working days to arrive
Rest of World - We will advise delivery time upon confirmation of dispatch
REFUNDS, EXCHANGES AND RETURNS
You’re free to cancel and return your order.
Under the UK’s Distance Selling Regulations, you’ve got 7 working days (that’s from the day after you receive your order) to cancel your order with us. You can do this by sending us an email with your order number at firstname.lastname@example.org. You will then need to complete the returns form that comes with your order and send it with the returned goods, at your own cost, if you’ve already received it. Once your order’s back with us, we’ll give you a full refund. Delivery charges are non-refundable except where goods are faulty or wrongly sent. We strongly recommend that you obtain proof of postage for the goods as we can take no responsibility for goods lost in transit.
When returning an order all items will need to be in the same condition they were in when we sent them to you. We’ll happily send you a refund on any items that haven’t been opened and used, in fully resalable condition. We reserve the right to refuse a refund on the item, or deduct a percentage of the original selling price from the refund amount. We hope you understand.
Here’s the address to send your returned products to:
RETURNED GOODS, Collectors Item, 180A Regents Park Road, London, N3 3HR, GB It can take up to 15 working days for your return to arrive with us, depending on which country you’re sending it from. Once we have your return, we’ll check the products and process your refund within 10 working days and we’ll email you to let you know when it’s all done.
Hopefully we have made returning your items simple, however if you have any further questions regarding the return of your item or have any feedback that would make your shopping experience easier please do not hesitate to contact us on email@example.com
All returns must be sent back with a returns form including your order number, your name, product details and reason for return.
The Returns address is also on your return form
You have the right to cancel your order however if the order has been processed and shipped by the warehouse it will not be possible for us to intervene / stop shipment. You will need to follow the standard returns procedure. Please contact customer services on 07970527765 or email us at firstname.lastname@example.org
WITHDRAWAL OF PRODUCTS
We reserve the right to remove or edit any products, materials, content or prices online at any time. We may refuse to process a transaction for any reason at our sole discretion.
PROMOTIONAL CODES DISCLAIMER
Promotional codes issued can only be used until their expiry date. The offer can only be used once against a purchase and media codes cannot be used in conjunction with any other promotional offer such as free p&p, discount offers, products reduced in price, sample sale or seasonal sale.