TERMS AND CONDITIONS
TRADE DESCRIPTION ACT
Every care has been taken to ensure that the descriptions and specifications are correct at the time of publishing. However, while colour reproduction is a close representation, slight variations in the actual goods may occur.
PAYMENT & ORDERS:
Payment for orders are made at the point of sale, and not at the point of dispatch. All prices include VAT at the prevailing rate.
Payment on our site is taken through Paypal. Please note you DO NOT have to have a Paypal account to pay via Paypal, you can simply enter your card details and pay directly. We accept Visa/Delta, Mastercard, Solo, Switch/Maestro, through Paypal as valid payment methods. Your transaction will be processed in an encrypted secure way.
By making a purchase, you specifically authorise Tinker Tailor Ltd trading here as Collectors Item to submit information to the relevant third party for credit card authorisation. All card holders will be checked for validation and authorisation by the issuing credit card or bank. If your card issuer declines authorisation for any reason, Collectors Item/Tinker Tailor cannot be held liable for any delay in despatch or non-delivery. Please supply us with a telephone number and/or email address so that we can reach you if there is a problem with your order. For further information about delivery, please refer to delivery information.
We ask for the minimum information from you in order to provide a professional service. All information is collected lawfully and in accordance with the Data Protection Act 1998. Our e-commerce shop is hosted by Shopify Inc. and your data is stored behind an encrypted firewall. For further information on how Shopify store your data please follow this link https://www.shopify.com/legal/privacy
You have the right to cancel your order however if the order has been processed and shipped by the warehouse it will not be possible for us to intervene / stop shipment. You will need to follow the standard returns procedure. Please contact customer services on ++44(0)7970527765 or email us at firstname.lastname@example.org
WITHDRAWAL OF PRODUCTS
We reserve the right to remove or edit any products, materials, content or prices online at any time. We may refuse to process a transaction for any reason at our sole discretion.
PROMOTIONAL CODES DISCLAIMER
Promotional codes issued can only be used until their expiry date. The offer can only be used once against a purchase and media codes cannot be used in conjunction with any other promotional offer such as free p&p, discount offers, products reduced in price, sample sale or seasonal sale.
At times stock levels can become low as each sticker is handmade. We update the web site regularly but if a product sells out before an update is made, our office will notify you within 3 working days and either backorder/fulfil the order or refund the card.
We would like to keep you informed with regards to new products, special offers, the launch of the sales etc. If you prefer not to receive this information, please send an email to email@example.com or let us know when ordering over the phone.
Tinker Tailor trading here as Collectors Item: our total liability for any claim whatsoever arising shall not exceed the price of the goods supplied by Tinker Tailor/Collectors Item to the customer. Tinker Tailor/Collectors Item shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or any other way. Tinker Tailor/Collectors Item cannot accept any liability for a failure to comply with specific instructions stated on the website or on the product.
Tinker Tailor/Collectors Item can not take responsibility for erroneous application of it’s Garment Stickers. This sticker is designed for one time application and should not be removed and repositioned. Adhesive residue may remain if sticker is removed. Tinker Tailor/ Collectors Item is not liable for any damage caused by the removal of this sticker. This sticking material is not hazardous but should be used only for the purpose indicated and should be kept out of the reach of children and animals. This is not a children’s toy.
Goldwork hand embroidery is by nature very delicate and should therefore be handled with care. Threads and beads can become loose if roughly handled. Tinker Tailor/Collectors item can not be held responsible for damage caused by the stickers once applied or to the stickers after use.. Dry clean only at owners risk, please keep this sticker dry and away from abrasive surfaces.
Your statutory rights are not affected by this statement.
Privacy and cookies policy
1.1 We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.
Collecting personal information
2.1 We may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of this website including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths;
(b) information that you provide to us when registering with our website including your email address;
(c) information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters including your name and email address;
(d) information relating to any purchases you make of our goods including your name, delivery address, payment address, telephone numbers, email address and card details;
(e) information contained in or relating to any communication that you send to us including the communication content and metadata associated with the communication;
(f) any other personal information that you choose to send to us.
2.2 Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.
Using personal information
3.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
3.2 We may use your personal information to:
(a) administer our website and business;
(b) enable your use of the services available on our website;
(c) send you goods purchased through our website;
(d) send statements, invoices and payment reminders to you, and collect payments from you;
(e) send you email notifications that you have specifically requested;
(f) send you our email newsletter (legal basis: legitimate interest). You can inform us at any time if you no longer require the newsletter by replying to our emails, by emailing firstname.lastname@example.org or by clicking the Unsubscribe link at the bottom of our newsletters;
(g) send you marketing communications relating to our business;
(h) provide third parties with statistical information about our users but those third parties will not be able to identify any individual user from that information;
(i) deal with enquiries and complaints made by or about you relating to our website;
(j) keep our website secure and prevent fraud; and
(k) verify compliance with the terms and conditions governing the use of our website.
3.3 If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.
3.4 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.
Disclosing personal information
4.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
4.2 We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.
4.3 We may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser or prospective purchaser of any business or asset that we are or are contemplating selling; and
(e) [to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information].
4.4 Except as provided in this policy, we will not provide your personal information to third parties.
Retaining personal information
5.1 This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
5.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
5.3 Notwithstanding the other provisions of this Section 6, we will retain documents including electronic documents containing personal data:
(a) to the extent that we are required to do so by law;
(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
Security of personal information
6.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
6.2 We will store all the personal information you provide on our secure (password and firewall protected) servers.
6.3 All electronic financial transactions entered into through our website will be protected by encryption technology.
6.4 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
6.5 You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).
7.1 We may update this policy from time to time by publishing a new version on our website.
7.2 We will notify you of changes to this policy by email.
8.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
(a) the supply of appropriate evidence of your identity for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address.
8.2 We may withhold personal information that you request to the extent permitted by law.
8.3 You may instruct us at any time not to process your personal information for marketing purposes.
Third party websites
9.1 We have no control over, and are not responsible for, the privacy policies and practices of third parties.
10.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.
11.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
11.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
11.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
11.4 Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.
12.1 Most browsers allow you to refuse to accept cookies; for example:
(a) in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";
(b) in Firefox (version 47) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and
(c) in Chrome (version 52), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.
12.2 Blocking all cookies will have a negative impact upon the usability of many websites.
12.3 If you block cookies, you will not be able to use all the features on our website.
13.1 You can delete cookies already stored on your computer; for example:
(a) in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11
(b) in Firefox (version 47), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history" from the drop-down menu, clicking "Show Cookies", and then clicking "Remove All Cookies"; and
(c) in Chrome (version 52), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Cookies and other site and plug-in data" before clicking "Clear browsing data".
13.2 Deleting cookies will have a negative impact on the usability of many websites.
14.1 This website is operated by Tinker Tailor Ltd trading as Collectors Item.
14.2 We are registered in England and Wales under registration number 06752612, and our registered office is at 180A Regents Park Road, London, N3 3HR.
14.3 Our principal place of business is at 180A Regents Park Road, London, N3 3HR.
14.4 You can contact us:
(a) by post, using the postal address given above;
(b) using our website contact form;
(c) by telephone, on the contact number published on our website or
(d) by email, using the email address published on our website.